What am I paying for?
Here you can see explanations of the electricity bill you receive from Orka náttúrunnar
Why am I receiving invoices from two companies?
It is completely nomal to receive two invoices for electricity. You pay the distribution company for delivering and distributing electricity to your home, and you pay the electricity seller for the electricity you consume
Where can I see my invoice?
On My pages, you can find your invoice. There you can download copies of invoices and view your transaction statement
FAQ
Charging invoices
A charging activity overview can be obtained by sending us an inquiry – Contact us.
If your home electricity is registered with ON, you can access copies of invoices for the Home Charging subscription on My Pages.
Where can I see my invoices?
On My Pages you can easily access invoice copies, monitor your energy usage, grant authorizations, and much more.
Lower electricity prices at night
Orkuvísir is Orka náttúrunnar’s first step towards giving customers the opportunity to influence their own electricity bills through responsible and informed energy use. The tariff is based on the hourly market price of electricity and is suitable for households that can shift their electricity consumption to lower priced hours, for example by charging an electric vehicle at night
How do I register a new payer on the electricity meter?
Do you need to register a different ID number on the electricity meter?
First, you need to report the change of user on the meter to the distribution company in your area. The distribution companies in Iceland are: Veitur, HS Veitur, Orkubú Vestfjarða, Norðurorka, and RARIK
I am updating the payer on the electricity meter but wish to stay an ON customer
How do I change my payment method for my electricity bills?
Changes to your payment method can be made on
On our website you can find information about our price list, notification fees, and payment charges
What is an electric distributor company?
A distribution company is a company that manages the distribution of electricity to homes, businesses, and other customers. The distribution company ensures that electricity is delivered through the power system, including power lines, poles, and substations
Why am I receiving an invoice from ON?
Why am I receiving invoices from two companies?
It is completely nomal to receive two invoices for electricity. You pay the distribution company for delivering and distributing electricity to your home, and you pay the electricity seller for the electricity you consume
How do I become an ON customer?
You can register as an ON customer using electronic ID, by emailing us at on@on.is, or by contacting us through our live chat
What are the electricity rates?
When you pay for electricity, you are actually paying for kilowatt per hour (kWh) The energy you use.
Your electricity bill is divided between two companies: one handles the distribution, and the other provides the electricity you consume
On our website, you can find information about our tariffs, notification fees, and payment charges
