What am I paying for?

Here you can see explanations of the electricity bill you receive from Orka náttúrunnar

Why am I receiving invoices from two companies?

It is completely nomal to receive two invoices for electricity. You pay the distribution company for delivering and distributing electricity to your home, and you pay the electricity seller for the electricity you consume

Where can I see my invoice?

On My pages, you can find your invoice. There you can download copies of invoices and view your transaction statement

FAQ

Lower electricity prices at night

Orkuvísir is Orka náttúrunnar’s first step towards giving customers the opportunity to influence their own electricity bills through responsible and informed energy use. The tariff is based on the hourly market price of electricity and is suitable for households that can shift their electricity consumption to lower priced hours, for example by charging an electric vehicle at night

How do I register a new payer on the electricity meter?

Do you need to register a different ID number on the electricity meter?

First, you need to report the change of user on the meter to the distribution company in your area. The distribution companies in Iceland are: Veitur, HS Veitur, Orkubú Vestfjarða, Norðurorka, and RARIK

I am updating the payer on the electricity meter but wish to stay an ON customer

Where can I see my invoices?

On My Pages, you can view and download copies of your invoices.

You can also access a transaction statement there

Need access to My Pages?

Enter your ID number under Nýtt lykilorð (New password). A new password will be sent to your online bank or to your registered email address

How do I change my payment method for my electricity bills?

Changes to your payment method can be made on

My pages

On our website you can find information about our price list, notification fees, and payment charges

What is an electric distributor company?

A distribution company is a company that manages the distribution of electricity to homes, businesses, and other customers. The distribution company ensures that electricity is delivered through the power system, including power lines, poles, and substations

What is a distributor company?

Why am I receiving an invoice from ON?

ON supplies electricity to homes and businesses and operates charging stations across the country. Invoices may therefore cover home electricity use and/or EV charging.

EV charging receipts are available in the ON app, and invoices for charging subscriptions can be viewed on

My Pages

Why am I receiving invoices from two companies?

How do I become an ON customer?

You can register as an ON customer using electronic ID, by emailing us at on@on.is, or by contacting us through our live chat

What are the electricity rates?

When you pay for electricity, you are actually paying for kilowatt per hour (kWh) The energy you use.
Your electricity bill is divided between two companies: one handles the distribution, and the other provides the electricity you consume

On our website, you can find information about our tariffs, notification fees, and payment charges

Why is my electricity bill so high?

You are probably receiving a settlement bill for your electricity usage. This means that you have used more electricity than was originally estimated. A settlement bill may also be issued if you are moving. In that case, it is the final bill after closing your account with ON and settling the electricity meter.
With the introduction of smart meters, the amount can vary because electricity usage fluctuates. For example, consumption is often higher in winter than in summer