Invoices

Track your usage in real-time with the ON App

Hér sérðu útskýringar á rafmagnsreikningnum sem þú færð frá Orku náttúrunnar.

Orka náttúrunnar framleiðir og selur rafmagn.

FAQ

FAQ

How do I change my payment method?

Why am I receiving invoices from two companies?

It is completely nomal to receive two invoices for electricity. You pay the distribution company for delivering and distributing electricity to your home, and you pay the electricity seller for the electricity you consume.

Orkuvísir ON

Orkuvísir is Orka náttúrunnar´s first step towards giving customers the opportunity to influence their own electricity bills through responsible personal usage. The tariff is based on the hourly market price of electricity and is suitable for households that can shift their electricity consumption to cheaper times, for example by charging an electric car at night.

How do I register a new payer on the electricity meter?

Do you need to register a different ID number on the electricity meter?

First, you need to report the change of user on the meter to the distribution company in your area. The distribution companies in Iceland are:

Veitur, HS Veitur, Orkubú Vestfjarða, Norðurorka, and RARIK.

I am updating the payer on the electricity meter but wish to stay an ON customer

What is an electric distributor company?

A distribution company is a company that manages the distribution of electricity to homes, businesses, and other customers. The distribution company ensures that electricity is delivered through the power system, including power lines, poles, and substations.

What is a distributor company?

Why am I receiving an invoice from ON?

Orka náttúrunnar sells electricity to homes and businesses and operates charging stations across the country. Invoices from ON may be for the electricity used in your home and/or you may be receiving a receipt for charging an electric vehicle

Where can I see my invoices?

You can view and download copies of your invoices on My Pages at on.is. You can also access a transaction overview there.

Hvar sé ég reikningana mína?

Hægt er að skoða og sækja afrit reikninga á mínum síðum á on.is. Þar er einnig er hægt að sækja hreyfingaryfirlit.

How do I become a customer?

You can register as a customer with ON through electronic ID or contact us via our live chat

Hvað kostar rafmagn?

Þegar þú borgar fyrir rafmagn, ertu í raun að greiða fyrir kílóvattstundir (kWh) – það er sú orka sem þú notar.
Rafmagnsreikningurinn skiptist milli tveggja fyrirtækja: annað sér um dreifinguna, hitt um notkunina.


Á vefnum okkar eru upplýsingar um verðskrá, tilkynningar- og greiðslugjöld.


Af hverju er reikningurinn minn svona hár?

Þú ert að fá uppgjörsreikning fyrir notkun á rafmagni. Það þýðir að þú hefur notað meira rafmagn en hafði verið áætlað. Uppgjörsreikningur getur einnig komið til ef þú ert að flytja – þá er þetta lokareikningur eftir að þú laukst viðskiptum með rafmagnsmælinn hjá ON. Með tilkomu snjallmæla getur upphæðin verið breytileg þar sem notkun getur verið misjöfn. T.d getur notkun á veturna verið meiri en á sumrin.

 

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