Charging stations and the ON app - everything you need to know

How to charge at an AC charging station

How to charge at a fast charging station (DC)

FAQ

FAQ

It is completely natural for the first steps with an electric car to raise questions and even feel a bit confusing - It is all new. Here you can find practical guides and tips to help make the journey easier.

It is completely natural for the first steps with an electric car to raise questions and even feel a bit confusing - It is all new. Here you can find practical guides and tips to help make the journey easier.

Is the cable stuck?

If the charging cable is stuck, follow these steps:

1. Unlock the car.

The cable may be locked while the car is locked or still charging

2. Check if charging is still active. If charging is ongoing, stop the charging session

3. If the cable is still stuck in the charging station:

○ Plug the cable back into the car.

○ Start charging for a short moment

○ Stop the charging again

4. Remove the cable:

First, unplug the cable from the car then unplug it from the charging station


My ON key does not work?

Check the status of your ON key(s)

  1. Open the ON app and go to Account

  2. Select My ON keys to view the status of your key(s)


Inactive key?

Activate it by tapping Activate an ON key


Could your payment card be expired?
Please check in the ON app under Account and My Wallet


How do I pay for my charging sessions?

It is simple!

Payment is made with a payment card that you register under Account in the ON app.

To add a payment card, go to My Wallet, Payment cards, and tap the + icon.

You can also choose to receive a monthly invoice in your bank account.

Where to find an ON charging station?

You can view them in the ON app or on the map on our website, where you can also see whether the stations are available or in use.



If you need any assistance, our charging support phone line is open 24/7, and everyone is welcome to contact us: +354 591 2700.

Do you need a charging cable or other accessories?

We have everything you need for a better charging experience

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Hvað er að frétta?

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